Refund and Cancellation Policy

Effective Date: August 8th, 2025

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PrimeCare Transport LLC is committed to providing reliable and timely transportation services. To help us serve all clients efficiently, the following refund and cancellation terms apply to all bookings.

 

1. Cancellations

Advance Notice (No Penalty)You may cancel a scheduled ride at least 24 hours before the scheduled pickup time with no cancellation fee.

 

Late Cancellations (Fee May Apply)

Cancellations made less than 24 hours before the scheduled pickup may be subject to a late cancellation fee of up to [insert amount, e.g., $25], depending on the nature of the trip and resources committed.

 

No-Shows

If a client or passenger is not present at the designated pickup location within 10 minutes of the scheduled time and cannot be reached, the trip may be marked as a no-show.

No-show trips are non-refundable and may be billed in full.

 

2. Refunds

 

Refunds are issued in the following cases:

Service was paid in advance and cancelled with sufficient notice (24+ hours)

We were unable to provide transportation due to internal error or unavoidable cancellation on our part

A trip was overpaid due to billing mistake

Refunds are not issued for:

Late cancellations (less than 24 hours’ notice)

No-show trips

Completed trips

Trips denied due to safety, eligibility, or behavioral reasons

All approved refunds will be processed within 7–10 business days using the original method of payment.

 

3. How to Request a Cancellation or Refund

To cancel a trip or request a refund, please contact us at:📞 513-201-8883 📧 bweber@primecarellc.org

 

Include your full name, trip date/time, and reason for cancellation or refund request.

 

4. Policy ChangesWe reserve the right to update this policy at any time. All changes will be posted on this page with the new effective date.